Payment method verification depends on the deposit methods you used to top-up your account.
Please note that payment verification can take up to 1 hour. However, usually, it is much less, ranging from 10 to 15 minutes.
Bank cards
Bank cards include both debit and credit cards. We accept both physical and virtual cards.
Physical cards
Upload the bank card(s) from both sides:
Cover your security code CVV/CVC.
Your full name, expiry date, and first six and last four digits of the bank card must be visible.
The bank card mustn't be expired.
All four corners must be visible on the photo
The photos must be of good quality. Please avoid blur and glare.
Virtual cards
If you only have a virtual card, you can provide a card statement where personal details are visible. Generally, the following information must be visible:
Full name (name, last name).
The card's expiry date.
The card's first six and last four digits.
However, sometimes, a card statement is unavailable due to bank/e-wallet limitations. In these cases, a simple screenshot of the card can suffice. Please cover all unnecessary information, such as middle digits and a CVV/CVC code.
E-wallet
For E-wallet verification, you must upload a screenshot showing the required information. The screenshot must be of good quality and colour.
For E-wallets such as Neteller, eZeeWallet, Mifinity, Jeton, etc. The screenshot must include:
Name
Surname
E-mail, although the account number is required instead for Jeton.
For Skrill verification, only the Name and Surname are required on the screenshot.
Sometimes, aligning all this information on a single screenshot might be impossible. In this case, try to take such a screenshot from the Desktop if you are currently on mobile.
Voucher
To verify your voucher deposit, please provide a screenshot from your account if you have one.
The following information must be visible:
- Name
- Surname
However, if you don't have an account with the voucher provider, please upload a bank statement in original PDF format for the last 3 months.
The bank statement must contain the following information:
IBAN or Account number.
Full name.
Issue Date or Bank statement period.
Bank transfer
To verify your bank transfer, please provide a bank statement in original PDF format.
To successfully verify your bank statement, the following information must be included:
IBAN
Name
Surname
Issue Date or Bank statement period. The document must not be older than 3 months.