You may not be able to log into your account for various reasons. We have gathered the most common ones so you can easily troubleshoot the issue. More on them below!
The account is blocked or closed
Your account might be blocked or disabled. This is not shown when trying to log in, so it can get confusing. If you are sure you've entered your email and password correctly but still receive an error "Incorrect account name or password", your account may be disabled.
Please message our friendly customer support via the chat button or email us regarding this.
Lost password
If you have forgotten or lost your password, you can easily reset your password through the Forgot Password form.
Please provide the email address you used during registration to regain access to your casino account. We will promptly send you a recovery email, which should arrive within minutes. Simply follow the link in the email to create a new password and regain control of your account.
If you encounter any trouble or need further assistance, please email us, and we will do our best to assist you.
Lost access to my email
If you cannot access the email you linked to your casino account, we suggest you attempt to retrieve access.
However, if you cannot do this, please email us the new email address you wish to associate with your account. We will do our best to assist you.
Can't remember the email I registered with
In this case, please contact us via email from the address you think registered your account. We will do our best to locate your account.
Please note that you might be requested additional information about your account.