It is not uncommon for a deposit to fail. There are various reasons for this behaviour, and these simple steps will help with the most common deposit issues:
Ensure all the deposit information is correct (i.e. account number, issue date, security number, email, or any other information that must be filled in during the deposit process).
Re-check whether you are on the deposit page or the withdrawal page.
Ensure that there are enough funds on your payment method.
Check if the deposit amount is smaller than or equal to the limits on your side for the payment method.
Your payment method could be affected by online and/or gambling payment limitations. Please check your online banking or contact the payment method provider for more information. Alternatively, contact us to check the reason for your deposit failure.
There might be a problem with the payment method, and you might need to contact your bank. But first, please contact us so we can let you know why the deposit failed.
Please feel free to contact us via chat or email so we can look into it further!