First off, don't worry - if this happened during a game or a spin, we have fail-safe mechanisms in place so you don't lose any funds, winnings, or free spins.
The round will be played on the servers of the game operator, meaning the outcome won't change for you in any way, and the winnings will be added to your balance.
Games can stop working or loading for various reasons. Here are a few options you can try to troubleshoot the issue:
- Try refreshing or hard refreshing the page (CTRL + SHIFT + R on Windows and CMD + SHIFT + R on Mac)
- Try logging out and logging back in.
- Restart the browser.
- Try Incognito mode in your browser.
- Make sure you aren't using a VPN or script blockers/ad blockers.
- If the steps above did not help, try clearing the cache and cookies and restarting your device.
If nothing helps, please make sure to reach out to our customer support!